This SOP provides a comprehensive guide on how to use the Pastel commenting tool for website feedback. It outlines the process of adding comments, managing feedback statuses, and notifying Tent Apps about the completion of reviews.
I'm going to give you a quick walkthrough of how to use our pastel commenting tool. So we send you the link, you open it up to a page like this, and I'm going to toggle it on to browse mode. So this is how you'd interact with it when it's, just a regular website. But let's say I want to change the size of this font. I toggle on comment, and you can see it outlines it in that little box. I'm going to click on and I just type in whatever I need to. I'm just going to type in test for this, and when you first post a comment, it will ask you for your name and your email. This is so that we can tell who is making the comments, and it's so that if we reply to your comment, you will get an email about it. So I'm going to click post. And once you're done with everything, you want to, once you're done reviewing your site, you want to click finish review, and that'll make sure that we get an email on our end, but it's also a good rule of thumb just to reply to a support ticket that you have. have open with us, which you probably will if we've sent you a Pastel link, or open a new support ticket and just say, hey, I'm done reviewing my site, you can go ahead and look over the comments and resolve them. But if I want to view all of the comments that have been made, I click right here. And I can see that I have two active comments, I can also have a drop down where I can see that some are in progress, some are in review, some are resolved, and let's say I want to, I'm done taking care of this one, I will just click resolved, and you will get an email on your end that it has been taken care of. And let's say you want me to change the background image for this section, I would probably put it as in review and I would add a reply so that you can make sure that you like the image and everything and I would not mark it as resolved until you approved of the image. Until you've replied to me and said, hey I like this, you're good to go. But I'm going to mark that as resolved as well. Also, you can click through all the of these pages. So let me, you have to have it on browse mode. So I'm going to toggle that on. This is the home page right here. I want to go to signups and events and I want to add my comments on that page. So there we go. I'm going to turn on comment. I'm just going to add a new test and I'm going to post that comment. So I'm going to go back over here and I can see the slash event. So it'll tell me what page the comments are on. Let me show you. And we're going to go back to home. So I'm on the home page. I can see this comment right here. I'm going to click on it and it automatically takes me to the signups and events. But that's a very quick test. Quick overview of how to use your commenting tool. If you ever have any questions, just let us know. If it's easier for you to just type out all of your edits in an email, you can do that too. Thank you. Thanks, have a great day.